In the following terms and conditions,
1.1. “Company” refers to URBAN DIET
1.2. “Program” refers to service package offered by way of email, online.
1.3. “Client” refers to the individual whose name appears in the order or Performa invoice in relation to Programs(s) provided by the “Company”.
1.4. “Program Duration” refers to the specific time period for which the “Program” is valid.
1.5. “Program Fees” refers to the fees charged by the “Company” to render services in the “Program”.
1.6. “Associates” refers to any employee(s) of the Company and/or Independent Contractor(s) and/or Service Provider(s) contracted by the Company.
2.1 These terms and conditions (“Terms”) shall govern the transaction between the Company and the Client.
2.2 The Client acknowledges that the Company may engage other parties, namely its employees and/or third parties including Independent Contractors and Service Partners for the fulfilment of the Program as its Associates and the Client hereby consents to the Company disclosing, to the extent relevant, the Client’s Personal Information and/or details of Program (s) availed by the Client to such Associates.
2.3 The Client acknowledges the receipt of the Terms and the Program(s) Terms, as applicable and agrees to be fully bound by the Terms and the relevant Program Terms.
3. Total Fees and Charges
3.1. The Company shall charge the Client, Program Fees as detailed in the Program Terms.
3.2. The Program Fee shall be payable in advance for the full Program Duration.
3.3. Activation of the Program(s) is subject to realization/receipt of the Program Fee.
3.4. The Program is non-transferable to another party.
3.5. All Payments made to the program are non-refundable and non-transferable.
4. Obligations and Covenants of the Client
4.1. The Client undertakes that he/she shall strictly comply with the terms of usage contained in the Program Terms.
4.2. The Client acknowledges that the advice provided under the Program Term by the Company and its Associates is solely intended for the Client and cannot be used for any other individual.
4.3. A program once enrolled in, can ONLY be upgraded within 10 days of the start date. Downgrades are not allowed.
4.4. The Client acknowledges to provide complete and accurate information to the Company and its Associates as required for fulfilment of services under the Program Terms.
4.5. The Client to inform the Company before the program begins if the Client wants to delay the start date of the program.
4.6. Once the program begins the Client is allowed to put the program on hold only once during the tenure of the Program for a maximum period of two weeks.
4.7. Missed appointments: If you miss your appointment and do not notify us, it is your responsibility to reach out to us and reschedule your next appointment.
4.8. We aim at changing your lifestyle. It is a process which is going to take time and some effort from your side. Kindly do not expect some quick fix in treating Thyroid, PCOD/S or Diabetes, as it would be unrealistic. Lifestyle changes are about changing habits, hence do not expect miracles in a week’s or a month’s time. Diseases may or may not get fully cured but can absolutely be managed with diet & lifestyle modifications as we focus on root cause rather than symptoms.
4.9. Refunds: Once you have paid for a program, the No Refund policy applies. Due to the nature of services involved, no refund is provided, under any circumstances.
5.1. The Company is not a medical organization, and advice given under Program Terms including but not limited to recommended food plans or diets, workout or exercise plans, should not be misconstrued as medical advice, prescriptions, or diagnoses.
5.2. The Company advices the Client to consider the risks involved and consult with your medical professional before engaging in any physical activity. The Company is not responsible or liable for any injuries or damages the Client.
5.3. The Company and its Associates are not liable or responsible for any injury (including the aggravation, acceleration or recurrence of such an injury); the aggravation or acceleration of a disease; the diagnosis, aggravation, acceleration or recurrence of any other disease or condition; or death arising from or in connection with nutritional and exercise advice and dietary information provided in consultations, programs or other resources.
5.4. The Company and its Associates may recommend health supplements and nutraceuticals for which the Client can seek approvals and certifications. The Company does not force any Client to consume any supplements and any Program success does not solely depend on the consumption of the recommended supplements. The Client can seek advice from their medical practitioner before consuming any recommended supplements.
5.5 The Company’s system of coaching is not a replacement for the client’s medical treatment
5.6. The Company will never tell the client to use its system of program and replace the client’s doctor’s advice or medical treatment.
5.7. The Company will not make decisions for the client or client’s family on whether to take medical treatment or not
5.8. The Company’s program will coach the client on lifestyle, health and nutrition in accordance to the client’s condition.
5.9. The company will never sell or suggest or claim products, pills, foods or methods that are ‘magical‘ in nature and will take away the clients disease.
5.10. The Company respects medicine and also respects nature and the intelligence and healing power of the human body.
The Company shall make reasonable efforts to ensure that the Personal Information of the Client is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.
7. We encourage you on asking questions to understand the logic behind everything being done and suggested. Our every recommendation has a valid reason, and we would be happy to share our knowledge with you. But please keep it restricted to that only. Challenging us to satisfy ego would only hamper the respectful and trustworthy relationship required between us and you for this effort to work.
8. We aim at changing your lifestyle. It is a process which is going to take time and some effort from your side. Kindly do not expect some quick fix in treating Thyroid, PCOD/S or Diabetes, as it would be unrealistic. Lifestyle changes are about changing habits, hence do not expect miracles in a week’s or a month’s time. Diseases may or may not get fully cured but can absolutely be managed with diet & lifestyle modifications as we focus on root cause rather than symptoms.
9. We encourage you on asking questions to understand the logic behind everything being done and suggested. Our every recommendation has a valid reason, and we would be happy to share our knowledge with you. But please keep it restricted to that only. Challenging us to satisfy ego would only hamper the respectful and trustworthy relationship required between us and you for this effort to work.